How do I redirect my mail to another email account?

The instructions below refer to redirection of email from a Cardiff University email account. The process will differ if you are using a different email system/software.

To redirect (or auto-forward) all incoming mail two Rules must be created. The first rule sends a copy of the incoming message to your other email address, and the second rule deletes the original message from your CardiffMail mailbox.

If you would prefer to keep a copy of your mail in your CardiffMail mailbox then only the first rule is necessary. In doing so, your mail will still be forwarded to your other email address and the original message will remain in your CardiffMail mailbox. However you will still need to access your CardiffMail account to delete any messages you no longer need to avoid exceeding your mail quota.

Please note that if you forward mail from your CardiffMail account to another address, you do so at your own risk.

View in Full Mode

  1. Open your CardiffMail account.
  2. Make sure you are viewing your email in Full Mode

Rule 1:

  1. Click the More button on the Toolbar and choose Mail Rules from the menu
  2. Click New Rule
  3. Enter a Rule Name such as ‘Forward all mail’
  4. Make sure that the Enabled status is selected
  5. In the Specify Conditions area select All documents from the first drop down box.
  6. Click the Add button to add the condition to the box on the right hand side
  7. In the Specify Actions area select Send copy to from the first drop down box
  8. Enter the email address that you want to forward your email to in the text box
  9. Select Full from the second drop down box
  10. Click the Add button to add the condition to the box on the right hand side
  11. Click Save & Close on the Action bar to save the rule.
  12. Make sure this rule is at the top of the list of rules.

Rule 2:

  1. Click the More button on the Toolbar and choose Mail Rules from the menu
  2. Click New Rule
  3. Enter a Rule Name such as ‘Delete mail’
  4. Make sure that the Enabled status is selected
  5. In the Specify Conditions area select All documents from the first drop down box.
  6. Click the Add button to add the condition to the box on the right hand side
  7. In the Specify Actions area select Delete (don’t accept message) from the first drop down box
  8. Click the Add button to add the condition to the box on the right hand side
  9. Click Save & Close on the Action bar to save the rule.


How to stop redirecting your mail

  1. Click the More button on the Toolbar and choose Mail Rules from the menu
  2. Select the ‘Forwarding’ rule from the list and click the Not Enabled option
  3. Click the Save & Close button on the toolbar

Repeat this process for the ‘Delete’ rule.

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About shazmagill

I work as a Senior Technical Demonstrator and Lecturer in digital storytelling at Cardiff School of Journalism, Cardiff University. I teach and support any tools necessary for our students to function as journalists or media practitioners. This means anything from audio recording techniques, video editing, photography and print and mobile publishing. I have recently completed MA in Arts Practice (Fine Art) at the University of South Wales exploring the subjective and objective view and community storytelling through art of the Rhondda valley.
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